Perlindungan Hukum Terhadap Wisatawan Oleh Biro Perjalanan Airlangga Tour and Travel di Kota Serang

Abstract

The city government of Serang, in collaboration with the tourism business world, including the Airlangga Tour and Travel agency and the community, has an obligation to provide support for tourism activities so that they run safely and must always refer to legal aspects as a form of protection in the tourism sector for tourists.  This is because in Article 26 letter (d) of Law no.  10 of 2009 regarding tourism, it is clearly stated that tourism entrepreneurs have an obligation to provide comfort, friendliness, and provide a sense of security to tourists.  The type of research used in this research is empirical legal research, which is legal research that starts from the gap between das solen and das sein, where there is a gap between theoretical conditions and legal facts that occur in society.  The approach used is the sociology of law which also studies the interrelationships between law and other social phenomena.  Regarding the form of legal protection for tourists, travel agents Airlangga tour and travel in that is by providing legal protection, comfort and a sense of security to tourists, including providing facilities for elderly and disabled tourists, and obtaining safety guarantees in the form of insurance for activities that have a high risk.  As a form of the responsibility of a travel agency if there is a problem with the comfort of tourists, the travel party usually always anticipates it by improving service and accelerating to business standard certification for travel agents.